Published August 10, 2021
We make every effort to answer as many customer questions as possible from fellow trailer enthusiasts and buyers! We look forward to helping you out and providing the very best trailer buying experience possible. However, before reaching out to contact us directly, we ask that you check this list below of the most Frequently Asked Questions first.
– Team DC Support
1. How do I purchase a Diamond C trailer?
We sell our trailers through an expansive dealer partner network of over 100 dealers, covering most of the United States and Canada. Find your NEAREST TRAILER DEALER HERE. You can also CONFIGURE YOUR OWN TRAILER and submit it to your local Diamond C dealer for accurate quote.
2. Do you sell factory direct?
We do not sell factory direct at this time. All our sales are handled through our dealer network.
3. How much do Diamond C trailers cost?
Trailers are shown on our website with base MSRP pricing (Manufacturer’s Suggested Retail Price). However please note – MSRP is NOT final sales price – your final sales price varies depending on region and dealer. Be sure to submit your trailer to your local Diamond C dealer for final trailer pricing. You can CONFIGURE YOUR OWN TRAILER and submit it to up to 3 dealers for quote, or locate your 3 closest dealers on our DEALER LOCATOR to contact them directly.
4. How long does it take to build a trailer?
Lead times do vary depending on multiple factors: the dealership, how big they are, and how much they have currently on order all play a factor into an exact timeline for when you can get a trailer built. Working closely with one of our dealers directly is the best and most accurate way to get an accurate ETA on your trailer order.
5. I submitted a trailer configuration to a dealer and haven’t heard back. What do I do?
When you send a request through our BUILD YOUR OWN TRAILER feature, you’re sending it directly to the dealer and not Diamond C. We suggest reaching out directly to that dealership(s) to see if you can get a follow up on your quote request.
6. What does the 3 Year Warranty cover?
Our WARRANTY covers anything we build, design, or fabricate. It’s a structural warranty. All of the individual components like axles, tires, and pumps all all have warranties fulfilled through your dealer and carried out by the manufacturer.
7. I need to file a warranty claim. Where do I start?
Warranty claims should go through the DEALER you bought your trailer from (or another dealer in our network if the first option is unavailable). The dealer will submit the claim to us on your behalf.
8. Are there financing options available?
Yes! Our dealer network offers both Sheffield and Synchrony FINANCING OPTIONS.
9. What is Engineered Beam Technology?
We design, engineer, and optimize our own U.S. Patent Protected I-Beams to fit each model. Our Engineered Beam Gooseneck trailers are stronger yet lighter, featuring the best strength-to-weight ratios of any steel frame gooseneck on the road. We have recently begun expanding this beam technology to our other product lines, stay tuned for more updates! Read more about this technology HERE.
10. How much weight can the Hydraulic Dovetail hold/pick up?
Our industry exclusive 12′ HYDRAULIC DOVETAIL is rated to lift/carry 10,000 lbs distributed across the length of the dove.
11. What type of hydraulic fluid do you recommend?
We recommend using Dexron ATF fluid for your Diamond C trailer if needed.
12. What sets your powder coating system above the rest?
Our DM COATING SYSTEM is set apart by 3 factors:
- Prep Process
- Zinc Enriched Primer
- Sherwin Williams baked-on topcoat
13. Do other paint colors cost more?
No! We offer 8 standard colors at no additional cost. View our COLOR GUIDE for additional pictures and descriptions.
14. What’s your highest capacity gooseneck trailer?
15. Why do Diamond C dump trailers use Telescopic Cylinders?
Our dump trailer telescopic cylinder design boasts many benefits over the more traditional scissor-lift and dual cylinder setups:
- More front of body dumping leverage
- Handles imperfectly balanced loads more efficiently
- Less stress on overall frame of the trailer
- Ease of system maintenance due to front mount location
Read more about our TELESCOPIC CYLINDERS HERE.
16. Does Diamond C accept trades?
While we don’t currently have an official trade-in program, some of our dealers offer trade-ins when purchasing new trailers from them. Contact your NEAREST AUTHORIZED DIAMOND C DEALER to find out more.
17. How do I become a dealer?
You can fill out a DEALERSHIP INTEREST INQUIRY. Diamond C keeps these applications on file and reviews them when looking to add to our network.
18. Do you sell Diamond C apparel?
Yes! Check out www.DIAMONDCGEAR.com for all the Diamond C swag!
Still got questions?
Check out our Trailer Learning Center, which contains dozens of articles, videos, and in-depth resources about all of our trailer options, features, and customizable options.VISIT LEARNING CENTER
Q&A with Jacob Crabb
A few times a year, Jacob (our VP of Sales and Marketing) hops on Instagram Live to answer questions from DC fans and trailer owners from all over the country about our products, processes, and anything else that the trailer world wants to know!
Follow us on INSTAGRAM to get notified the next time Jacob is planning to go live so you can get a chance to have your question or comment answered as well.
In the meantime, watch the recaps of previous Q&A sessions below: