Service Spotlight

Welcome to the Warranty Service Spotlight! This is where your Diamond C Warranty team will be delivering you news and big updates around the happenings in Diamond C service as well as tips and tricks to help our dealers provide the best service possible. Our goal with this Service Spotlight is to help build the knowledge around the latest topics in service of all Diamond C products to continue to fuel the growth and success of you as our dealers as well as your customers and communities!

Partnering for Success: Warranty Claim Closeout!

Date: 2/7/2025

As we start the new year, we’re excited about what’s ahead! Our warranty team is committed to providing EXTRAordinary service, and we need your help to close out any remaining 2024 claims. To keep things running smoothly, we’re partnering with you to resolve open claims quickly. The warranty team will be responding to old claims so please be on the lookout for update emails that will be sent to the email address that is assigned to your Quickbase dealer account.

If you have any questions or need assistance, feel free to contact your regional warranty representative. Diamond C is dedicated to supporting our dealers and customers with industry-leading service. We appreciate your continued partnership and look forward to a successful 2025!

Recall Update: Important Information and Next Steps for Dealers

Date: 2/7/2025

We recently issued a recall for select HDT307, HDT208, and HDT210 models to address a potential issue with the axle mounting hardware loosening on the torsion axles. It’s important that all of our dealers are fully informed about this issue. Please refer to the PDF files below for more details about the recall. If you have any questions or need further assistance, feel free to contact the warranty team.