FUNDAMENTALS FOR SUCCESS
Our goal is not just to be good. It’s to be EXTRAORDINARY.
“Culture eats strategy for breakfast.”
- These fundamentals explain our CORE VALUES. Our fundamentals are teachable, coachable, and actionable behaviors that support our core values and build up the high performance culture of our entire team.
- We identified 28 behaviors that are fundamental to our core values and the high performance culture that we’re yearning to build. We take them on, one by one, through ritualizing them into our rhythms of work so that we’re always thinking about them and working on them. These fundamentals are a foundational part of who we are as a culture and company. They’re what set us apart and what make us leaders in our field.
1. MAINTAIN A POSITIVE ATTITUDE
Attitudes are contagious. Make sure that yours is one worth catching. Can’t never could. Negativity never wins.
2. CALL THE MEETING
Don’t talk about people (aka. gossip), talk to people. If you have an issue with someone, talk with them directly to resolve. If this doesn’t work, take it to your leader. Don’t let it linger. Remove the wedge.
3. SEEK THOROUGH UNDERSTANDING
Don’t make assumptions. There’s always more to the story than it first appears. Gather facts and perspectives before jumping to conclusions or making judgements. Ask why 5X? and how? to learn and dig to root cause. Be curious and question what you don’t understand.
4. PRACTICE SERVANT LEADERSHIP
Work at serving one another and put the needs of others ahead of your own. Watch out for opportunities to lend a hand and be willing and ready to do so. Sometimes it’s just holding the door for someone or helping someone to brainstorm a solution that makes the difference. When they win, you win.
5. DO THE RIGHT THING, ALWAYS
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision that you make, even when no one’s looking. Always tell the truth. If you make a mistake, own up to it, apologize, and make it right.
6. CHECK YOUR EGO AT THE DOOR
It’s not about you. Don’t let your ego or personal agenda get in the way of doing what’s best for the team. Worrying about who gets credit or taking things personally is counterproductive. Make sure that every decision is based on advancing the total team.
7. FIND A WAY
Take responsibility for making things happen – somehow, someway. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Build the road.
8. SPEAK STRAIGHT
Speak honestly and in a way that is progressive. Make clear and direct requests. Say what you mean and be willing to ask questions, share ideas, and raise issues that may cause conflict when it’s needed for team success.
9. LOOK AHEAD AND ANTICIPATE
Maintain a vision for the future of your work. Solve problems before they happen by anticipating future needs and addressing them in advance. Preventing issues is always more effective than fixing them.
10. PRACTICE HUMAN CONNECTION
Use things like handwritten notes and timely phone calls to show people that you care about them as individuals rather than just business. Ask them how they’re doing and care for the answer. Be open and vulnerable to build relationships and trust. Genuine compassion can’t be faked.
11. MEASURE TWICE, CUT ONCE
Correct work is always more effective than rework. From precision measurements, to the colors of the pin-stripes, to the spelling of a customer’s name, and the grammar in an email… details matter. Double-check your work. Get the details right.
12. DO YOUR PART
You are responsible for yourself. Get good rest. Be on time. Bring your A-game. Honor your commitments. Work safely. Clean up after yourself. Your teammates are depending on you.
13. PRACTICE BLAMELESS PROBLEM-SOLVING
Apply your creativity, spirit, and enthusiasm to developing solutions, rather than pointing fingers and dwelling on problems. Identify lessons learned and use them to improve our process to prevent future issues. Get smarter and stronger with every problem and experience.
14. WATCH YOUR LANGUAGE
Every interaction sets a tone and creates a feeling. Be careful to say ‘please’ and ‘thank you’ and speak in a way that is friendly and helpful in building up trust and respect. Be careful not to use language or nicknames that could be disrespectful, offensive, or divisive.
15. GO THE EXTRA MILE
Go above and beyond to get the job done. Take next steps to solve the problem, even if sometimes it takes doing something that’s not in your job description. It’s the extra mile that separates us from the crowd and makes us extraordinary!
16. ASK TO BE SURE
Be humble and ask if you don’t know or are unsure of standards and expectations. Your opportunity for success is greatly diminished when you’re guessing. Do your part to think critically, and then don’t hesitate to lean on your team-mates and leadership for support and clarity as needed.
17. LISTEN WELL
Listening is more than simply “not speaking.” Be present and engaged. Quiet the noise in your head and let go of the need to agree or disagree. Create space for team members to express themselves without judgement. Listen to understand.
18. ASSUME POSITIVE INTENT
Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgements and preconceived notions. Give people the benefit of the doubt.
19. KEEP THE FAITH
Maintain a long term view beyond the challenges of the day. Life will go on – keep this in perspective. Maintain faith that we can and will be successful. Be a dealer in hope for the future.
20. CREATE WIN/WIN SOLUTIONS
It’s a 2-way street. Learn to think from others’ perspectives. Discover what they need and find a way to help them meet those needs while also fulfilling your own. Your success depends on theirs too.
21. APPRECIATE DIFFERENCES
Listen for, and pay attention to the things that make people different. Everyone has a special and unique purpose, gifting, skill-set, and perspective. Leverage your differences for even greater total team success.
22. BE RELENTLESS ABOUT PROGRESS
Regularly reevaluate every aspect of your job to find ways to improve. Yearn to learn and grow. Never settle for the status quo. Everything can be improved. Good is the enemy of great.
23. DO EXTRAORDINARY WORK
Take pride in the quality of everything you touch and everything you do. Always ask yourself, “Is this my best work?” Yearn for extraordinary! Everything you touch has your signature. Sign in bold ink.
24. WATCH OUT FOR ONE ANOTHER
Like a good neighbor, keep an eye out for one another. Watch out for safety risks, life hazards, and potential issues and give your teammates a head’s up to help them avoid pitfalls and find the best paths for progress. Share best practices.
25. THINK PROCESS-ORIENTED
World-class organizations are built on a foundation of highly effective, repeatable processes. Look to create processes and feedback loops for every aspect of your work, and then turn them into habits to achieve consistent results.
26. DELIVER RESULTS
While effort is appreciated, we reward and celebrate results. Set goals, track progress, and hold yourself accountable for achieving those results.
27. CELEBRATE SUCCESS
Catching people doing things right is more effective than catching them doing things wrong. Regularly extend meaningful acknowledgement and appreciation — in all directions. Yearn to set an uplifting and encouraging tone for the team.
28. INVEST YOUR TIME
Guard your time and be careful to invest it in the things that matter and make a difference. Your time is one of your most valuable and limited resources. How you invest it determines the extent of your growth and success.